TTEC 6315 Automotive Professional Practice

Week 1

In Professional Practice subject, me and Kang be a team to work for the group assignment. In the group project we are required to do observation in an automotive workshop regarding to the business as to the relationship within the shop or industry. Areas to focus will be customer service, work planning, allocation of working, health and safety, billing and return work procedure, waste management.

At first we need to find a workshop to progress our works. After our discussion, we decided to go New Lynn area to looking for a workshop. On Tuesday morning, we first walked around some workshops and discussed about the workshop from outside what we have seen. The next, we went into the workshop and explained our purpose and asked for the permission to do research there for our assignment.

However, there were 2 workshops that we have targeted the manager was not there and therefore we didn't get the permission to do so. One of the staff told us that last year some of the students from our school had done the similar project in their workshop, he asked us to come again to meet his manager it should be fine. So we planned to come again next week.